Terms of Use

By using the Express Boilers website you agree to our terms of use. We reserve the right to update these terms at any time. Your use of the website is covered by the terms of use listed at the time of your visit.

These terms of use are governed by and construed in accordance with the laws of England. Any dispute which may arise between the parties concerning these terms of use shall be determined by the English Courts and you submit to the exclusive jurisdiction of the English Courts for such purpose. We do not provide permission for you to use any email addresses published on this website for electronic spamming.


Disclaimer and Limitation of Liability

This website and all content is provided in good faith. However, we cannot assume any responsibility regarding the accuracy of any content. Any content downloaded or obtained from this website is done at your own risk. It is up to you to take precautions to ensure that whatever you select for your use does not contain items such as viruses, worms or other items of a destructive nature. The information on this website does not constitute advice, and you should seek advice specific to your circumstances before acting upon anything contained within this website. To the maximum extent permissible in English law, in no event will we be liable to you or any other individual or entity for any direct, indirect, incidental, punitive, special or consequential damages related to any use of this website, its content or on any other hyper linked website, including, without limitation, any lost profits, lost sales, lost revenue, loss of goodwill, business interruption, loss of programs or other data even if the users or hosts are expressly advised or aware of the possibility of such damages or losses. All content is provided by the users and hosts on an “as is” basis only.
You assume all risk of loss for the use thereof. The users and hosts provide no representations, conditions and/or warranties, express or implied, including, without limitation, the implied warranties of fitness for a particular purpose, merchantability and
non-infringement. We are not responsible for the content of linked, external websites.


Intellectual Property

All content on this website is protected by copyright. You may print off one copy from the Express Boilers website for personal use, to help you make the best choices as a consumer. You may not reproduce or use content on this website without prior written approval from us, including for commercial purposes or on another website.


Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties. It is understood that using this site implies permission for the setting of cookies on your computer. It is not necessary to provide us with personal information to browse this website, however, where personal information is provided to us, for instance through registration or email, it is kept in compliance with UK privacy regulations. Personal information is kept in good faith, but no warranty is provided beyond these regulations. If you have any questions about our privacy policy, please email office@expressboilers.com


Cancellation and Refund Policy

You have the right to cancel a job up to 1 hour before the due start date with no penalty for labour costs; however, if you have instructed or approved us to purchase parts on your behalf for works that are cancelled by the client at any time and for any reason and we have already ordered the materials, then we reserve the right to charge you for those parts, these would obviously then become your property. We have a 6 calendar month guarantee period on our labour for repairs, this ONLY covers the work we carry out and not new problems caused by other issues; and a 12 months guarantee for new installations if the materials are
supplied by us and the duration of the manufacturer’s guarantee for all parts or equipment supplied by us. If you are not satisfied with our work, you must contact us, on 0800 0432072 or in writing, within 30 days of finishing the work and let us come and inspect the work and carry out the necessary remedial work at our expense. You agree that if you do not contact us within 30 days nor let us back in to rectify our work we shall have no liability. You agree to let our insurers inspect any works carried out by us.






This is a contract between Express Boilers Ltd and the customer for which Express Boilers Ltd is providing services.


The customer shall give Express Boilers Ltd access within usual working hours. In the event of this not being given and overtime being worked at the Customers request, the extra cost will be chargeable in addition to the quoted price.



Express Boilers Ltd will make every effort to meet the requirements of the customer but no guarantee can be given to the date of commencement or completion of the work. Express Boilers Ltd accepts no responsibility for any delay in the execution of the work, damage or inconvenience caused, due to labour disputes, fire, accident, non-delivery or shortage of materials or other causes beyond the control of Express Boilers Ltd.



Whilst every effort will be taken by Express Boilers Ltd it accepts no responsibility for any damage to plaster work, decorations, flooring, any damaged items left by customer near working area  and so on, that is necessary for the execution of the work unless specifically provided for in the quotation. Cuts or holes made to allow for equipment will be made good but not permanently finished or decorated. Floorboards will be replaced but special flooring will nob be permanently re-fitted.



Quotations for water heating and central heating installations are based on the assumption that the existing plumbing system is in a satisfactory condition. No responsibility is accepted for defects in water tanks, pipes and so on, during or subsequent to installation work by Express Boilers Ltd.



The customer shall be responsible for obtaining and retaining any necessary consents, easement or way of leave sand for reinstatement of disturbed ground, in the case of extensions to underground distributing mains or of overhead distributing lines which are within the customer’s own property or on privately owned property over which the customer has rights of access or a tenancy.



Any licence, permit or other authority necessary for the execution of the work shall be obtained by the customer.



Drainage work may only be guaranteed subject to a CCTV camera survey being carried out by Express Boilers Ltd.



Subject to paragraph 8 above, the services carried out will be guaranteed for the period stated on the invoice or your written quotation. During which time Express Boilers Ltd agrees that it will return free of charge to inspect work carried out within the guaranteed period if the customer has reasonable grounds for believing that a defect has arisen due to the services. Any part supplied and installed by Express Boilers Ltd if found to be defective shall be replaced free of charge under the guarantee. However, if it is found that these parts are free of defects and customer arranged for inspection – minimum one hour charge will be applied for visit and any other work required by the customer shall be charged at the company’s standard rates prevailing at the time.


9.2 Where the services are specifically covered by the guarantee in 9.1 above and during that time a part becomes defective or fails, Express Boilers Ltd shall, subject to its terms and conditions, provide support service between the hours of 8:00am and 5:00PM, Monday to Friday. Excluding statutory or public holidays within 36 hours of notification of Express Boilers Ltd.


9.3 All guarantees will be immediately invalidated in the following circumstances:

a) If there is found to be any misuse, tampering, attempted repair or removal of the equipment the subject of the services by any persons other than Express Boilers Ltd’s service engineer or other authorized agents.

b) If any boiler which has been the subject of the services is not serviced at least once per annum.


9.4 The customer will inform Express Boilers Ltd of any defects in work under guarantee as soon as they become apparent.



Where Express Boilers Ltd is relating to repair or installation of water heating equipment Express Boilers Ltd will assume that all other parts of the plumbing system (including but not limited to water pipes and tanks) are in satisfactory condition and accordingly any quotation or estimate is based on connection of such equipment to the existing pipes. If as a result of the performance of such services, any deficiency or defect is revealed, Express Boilers Ltd will offer to repair the same as a separate requirement for services.


10.2 The performance for the services may require cutting into plasterwork, decorations or flooring, fixtures and fittings, and services do not include repairs thereto except to the extent damage is caused as a result of negligence of Express Boilers Ltd.


10.3 The customer shall be responsible for removing or protecting any carpets or furniture that may be at risk of damage as a result of provision of the services. These services do not include repairing damage to such carpets or furniture, except to the extent that such damage arises as a result of negligence of Express Boilers Ltd.


10.4 In the event that the service engineer is required by the customer to move, dismantle, reassemble or re-fix any units, cupboards or floorboards he/she may do so on the basis that it is understood that he is not liable to repair any damage to such units in the event that they are damaged.


10.5 Express Boilers Ltd shall not be liable for any indirect or consequential damage or loss arising out of the provision of services except to the extent that is negligent in providing those services.


10.6 When Express Boilers Ltd is providing services at the customer;s premises and Express Boilers Ltd finds asbestos, Express Boilers Ltd will make every effort to ensure that those premises are not contaminated by the disruption or removal of asbestos, but Express Boilers Ltd will not be liable for ant damage or contamination and will not contribute financially or otherwise to hygienically cleaning or compensating.



Invoices are strictly net and the quoted price will be adjusted to meet any price variations in labour or materials occurring after the date of quotation.



Payment is to be made immediately upon completion of the services. We reserve the right to choose payment method. The non-completion of the building as a whole or of the work of any other trade shall not affect or delay any payment due. Express Boilers Ltd retains a lien upon all materials, plant and machinery, even though installed or delivered on site, for the whole of the unpaid balance due to Express Boilers Ltd. 



In the event of suspension or cancellation of work at the request of the customer, or lack of instruction or delay on site, caused by matters beyond the control of Express Boilers Ltd any extra expense there by incurred shall be chargeable to the customer. If overtime is worked or alterations are made at the request of the customer, the extra cost incurred including a reasonable addition for administration expenses and overhead charges will be met by the customer.



Where the quotation includes a Provisional Sum for meeting the cost of provisional or specialist work to be done or materials or apparatus to be supplied then each sum shall be expended or used either wholly or in part, at the discretion of the customer and entirely as he/she desire or direct. Charges for work carried out by Express Boilers Ltd included in Provisional Sums and charges for additions and Variations to the Contract shall, in the absence of supplementary estimates, be invoiced at standard day work rates for contract additions in accordance with the quotation or as otherwise agreed beforehand.



Positions of light points, switches, plants and so on, not provided for in the quotation or an associated drawing are to be determined before work is commenced and any change required there in shall be notified by the customer to Express Boilers Ltd in writing, in sufficient time so as to not impede the progress of the work. Any extra work necessary to meet such changes
will be chargeable to the customer in addition to the quoted price.



The installation work will be tested during progress, and upon completion for insulation resistance, earthing and continuity. Such tests should comply with the current edition of the I.E.E Regulations for the Electrical Equipment of Buildings. Any other tests required by the customer will be charged for as an extra to the quoted price unless such tests are definitely specified and included in the quotation.



Express Boilers Ltd shall not be responsible for any consequential damage or loss arising out of the performance of the contract, otherwise than by the negligence of Express Boilers Ltd or its employees or agents.



Where the price quoted includes delivery, Express Boilers Ltd will repair or replace, free of charge, goods damaged in transit, provided the carriers and Express Boilers Ltd receive notification of such damage within three days of delivery and that such notification is confirmed in writing within seven days, but not otherwise.



The conditions of contract will apply in full to all quotations and work carried out and/or apparatus or equipment supplied by Express Boilers Ltd under such quotations except where specifically agreed in writing to the contrary. 



The price quoted is subject to any subsequent variation in taxation.



By signing the invoice, the customer authorizes the services described on the invoice to be undertaken, confirms that he/she agrees to make payment for the services in accordance with the terms and conditions set out herein.



Express Boilers Ltd will accept a verbal instruction from the customer to commence providing services, where the customer is not present an agreed rate or cost will be accepted by the customer verbally. This will be noted on the invoice. The invoice will be dispatched immediately or left in the customer’s property.



Nothing in these terms and conditions is intended to remove any statutory rights that the customer may have or the liability of Express Boilers Ltd for death or personal injury.